Recent profits are flat for Nashville-based Sitel, but the company will be doing lots of hiring this year. It’s looking to add 3,000 workers to handle customer service.
Sitel is holding job fairs for its nearly 30 call centers in the US. The company is also looking for customer service agents who would like to work from home. Many of these workers won’t just be taking phone calls, says CEO Bert Quintana.
“We’re offering some of these new products we’ve been talking about, where we’re doing Facebook, Twitter, email, chat, internet, other types of support in addition to voice.”
The new hires include work shifting back to the US that had moved offshore, to places like the Philippines. Sitel still employs more than 10,000 in that country. Last year it announced it would open two more call centers there, which will mostly serve customers in the UK, Australia, and New Zealand. Meanwhile, Sitel says weakness with its European business led to flat profits in the fourth quarter. The company brought around $34 million in the last months of 2012.
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