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“Comment boxes” are those open forums that appear below an on-line news article. They can provide important public insight into the article’s subject, but they can also degenerate into irrelevant, libelous rants. Across the country, cash-strapped newspapers are trying to figure out if comment boxes are providing an important service—or compromising their credibility. From WUOT in Knoxville, Matt Shafer Powell reports.
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