Nashville’s WeGo transit agency is in the process of reviewing its Access program, which provides services for riders with disabilities, and considering more than two dozen potential changes.
The Access program isn’t quite as visible as WeGo’s big purple buses. The smaller vehicles provide door-to-door trips directly from homes, either by appointment or on demand. (Riders must apply to Access — and have an in-person interview — to take part.)
As WeGo considers changes, the agency is eager to hear feedback, says Metropolitan Transit Authority Board Member Jessica Dauphin.
“I really want to know what the riders are experiencing and what they are seeing as challenges and potential solutions,” she says.
Riders can share their experiences and feedback during public meetings this week — including through Facebook livestreams — or by writing to [email protected].
The agency wants to make it easier for users to schedule rides. They might offer reoccurring weekly trips, and are considering changing the limit on rides from a daily cap to a more flexible monthly cap. A smartphone app could come soon.
Behind the scenes, the study is looking at hiring more dispatchers and increasing on-demand options through Uber or Lyft.
WeGo also wants to think about how the service can thoughtfully work with riders to reduce no-shows.
You can learn more about proposed changes by reviewing this project overview from the Metropolitan Transit Authority board, and an additional slideshow presentation.
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